Reasons for returning the goods:

  • incorrect ordering of the order;
  • the presence of defects.

In case of incorrect ordering or defects, the cost of return shipping is paid by the Seller.

Please note that the goods are accepted back only in a complete set, with all packages and stickers.


Terms of return and exchange:
Returns and exchanges are possible within 14 days after the goods are received by the buyer.

Quality goods that cannot be exchanged or returned are listed in the List approved by the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994. These goods include:

  • Medical products,
  • Hygiene items.
  • Photographic films, photographic plates, photographic paper.
  • Corsetry goods.
  • Perfumery and cosmetic products.
  • Feather and down products.
  • Soft toys for children.
  • Rubber inflatable toys for children.
  • Toothbrushes.
  • Mouthpieces.
  • Shaving devices.
  • Shaving lubricants.
  • Combs, combs and massage brushes.
  • Horns (for wind instruments).
  • Violin chins.
  • Gloves.
  • Fabrics.
  • Tulle, curtain and lace fabrics.
  • Carpet products by the meter.
  • Underwear underwear.
  • Bed linen.
  • Hosiery and hosiery products.
  • Goods in aerosol packaging.
  • Printed publications.